SHIPPING & RETURNS POLICY (Kangaroo AI)

Last updated: December 2025

📦 Shipping Policy

Order Processing

Orders are processed within 1–3 business days.
During sales or peak times, processing may take up to 5 business days.

Shipping Locations

We ship to:

• Australia (all states)

• New Zealand

• India

• United States (selected products)

Shipping Rates

Rates are calculated at checkout based on destination, weight, and product type.

Typical rates:

• Australia: $6.95 – $12.95

• International: $14.95 – $29.95

Delivery Estimates

• Australia: 3–8 business days

• International: 7–18 business days

Customs delays may occur for overseas orders.

Tracking

All orders include tracking numbers.
Once shipped, you will receive a confirmation email with tracking details.

 

🔄 Returns & Refunds

7-Day Return Policy

You may request a return within 7 days if:

• Product is defective

• Product arrives damaged

• Wrong item received

Non-Returnable Items

Due to hygiene & activation reasons, returns are NOT accepted for:

• Used smart glasses

• Activated tracker cards

• Opened air quality sensors

• Used power banks with signs of wear

 

Warranty Returns

All products include a 6 month warranty depending on category.

Warranty covers:

• Manufacturing defects

• Charging issues

• Battery failures

• Electronic malfunctions

 

Warranty does NOT cover:

• Physical or accidental damage

• Water damage

• Misuse

• Unauthorised repairs

 

Refund Process

Refunds (if approved) are issued to the original payment method within 5–10 business days.

Return Shipping

• Faulty or incorrect items → We cover return shipping

• Change of mind → Customer pays return shipping

How to Request a Return

Email: support@kangarooai.com.au
Attach:

• Order number

• Product name

• Description of issue

• Photo or video evidence

 

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